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24-Hour Professional Unifi Support for US Customers

Unifi now provides paid 24-hour support for the US and Canada. UniFi Support provides priority phone support to a single site managed with a Cloud Gateway.

Benjamin Robert

Ubiquiti, a leading provider of networking technology solutions, has just recently announced a new offering for its UniFi customers in the United States: 24-hour professional unifi support via phone. This service is designed to provide round-the-clock assistance to users of Ubiquiti’s UniFi system, ensuring that help is always available whenever it’s needed.

UniFi Support provides priority phone support to a single physical site managed with a UniFi Cloud Gateway. Site Support will be available for other types of UniFi site deployments in the future.

For more information about Ubiquiti’s UniFi system and its new hardware offerings, contact us today!

How can I get Official UniFi Support for my System?

Visit the UniFi Site Manager at unifi.ui.com and locate your desired site. Then, click the button at the bottom-right of the site’s tile and follow the instructions to subscribe to Site Support.
After subscribing to professional support, you will receive a phone number and an email address to contact. Phone support will work on a call-back system; i.e., register that you need a call, and receive a callback quickly. Phone support is available Monday through Friday, 9am to 5pm CST, excluding holidays. For an additional cost, you can choose to add coverage for overnight escalations for urgent issues.

How else can I get UniFi support?

We’re proud to offer comprehensive support and installation services for UniFi systems and hardware. We’ve installed dozens of systems across the state of Michigan and have experience with continued support and maintenance for our clients.

Our team of experienced technicians is dedicated to ensuring that your UniFi deployment is seamless and optimized to meet your specific needs. Whether you’re a small business looking to upgrade your network infrastructure or a large enterprise seeking to implement advanced networking solutions, we’re here to help every step of the way.

With our expertise and commitment to customer satisfaction, you can trust us to deliver reliable support and professional installation services for your UniFi system.

Unifi support with camera models shown in a dark room
Credit: Unifi.com

Why choose a UniFi System?

Unifi has been a leader in providing reliable tech for small and medium-sized businesses in recent years. In addition to providing businesses with great solutions, Unifi camera system have become popular amongst homeowners for their cost, reliability, and ease to manage. Other reasons to consider a UniFI system include:

  1. Seamless Integration: Ubiquiti’s UniFi system offers seamless integration of hardware, software, and networking components, making it easy to set up and manage even for users with limited technical expertise.
  2. Scalability: Whether you’re a small business looking to expand your network or a large enterprise with complex networking needs, UniFi’s modular design allows for easy scalability to meet your growing requirements.
  3. Advanced Features: From advanced security features to powerful analytics tools, UniFi offers a wide range of advanced features that help optimize network performance and ensure data integrity.
  4. Cost-Effective: Despite its advanced capabilities, UniFi remains cost-effective compared to many competing solutions, making it an ideal choice for businesses and organizations of all sizes.
  5. Reliable Support: With the introduction of 24-hour professional support via phone, Ubiquiti is further enhancing its commitment to customer satisfaction, ensuring that help is always just a phone call away. Free support is provided through the site management portal as well.

Whether you’re setting up a new network or looking to upgrade your existing infrastructure, UniFi offers the features, flexibility, and support you need to succeed. With our expertise and commitment to customer satisfaction, you can trust us to deliver reliable support and professional installation services for your UniFi system.


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